Ordering / FAQ’s

iCoStore Company Store Overview -iCoStore Company Store Overview.pdf

iCoStore provides custom apparel, promotional items, and print materials. While we will always strive to do the best we can for our customers, there are certain circumstances which present challenges due to our on-demand production. Please note the following information when placing an order with iCoStore LLC.


VERY IMPORTANT - Payment Information
If paying via personal credit card, you will be billed from iCoStore, LLC.


Turnaround
Our maximum production time to decorate items is 8 business days plus shipping.


Shipping Information
Shipping times vary depending on your location and the ship method selected. Most orders ship from Tempe, AZ. Please allow 1 to 5 business days for delivery, depending on your location.


Sales Tax Information
We charge and withhold sales tax for most US states. Sales tax will be added to your order at checkout.


Returns and Exchanges

  • Returns or exchanges are not accepted.
  • For more information, see the Return Information page.

Defective Merchandise

  • Returns are accepted for defective merchandise.
  • Contact customer service at 888-839-7366 for a Return Authorization number.

Questions? Contact Customer Service at:
888-839-7366 or 480-621-4621
customerservice@icostore.com


Acceptance of these Terms and Conditions
By using this site, you expressly agree to be bound by these Terms and Conditions, the Terms of Use published on this site, Privacy Policy published on this site, and all applicable laws and regulations governing the site. We reserve the right to change these Terms and Conditions at any time, effective immediately upon posting on this site. If you violate these Terms and Conditions, we may terminate your use of the site, bar you from future use of the site, and take appropriate legal action against you.